Help and contact

Check the result first

A save confirmation page is not a saved record. Look for a saved receipt. If the response is interrupted, reopen the same confirmation page to check the result. If purchase verification is delayed, do not purchase again.

Cancellations and refunds

Cancellation and refund requests follow the purchase provider's process and applicable law. For a Google Play purchase, use the official guide below. For a web purchase, contact the seller shown on your receipt or Self Compass support. Deleting your account does not cancel or refund a purchase.

Trial and access period

At launch, a card-free 7-day trial starts only when you explicitly agree to start it. After expiry, saving new answers, interpretations and roadmaps requires an active 90-day pass. Existing records remain readable, correctable, downloadable and deletable. Restoring a backup as new server records also requires active access. No automatic charge or renewal. Public connection and sales are not yet activated; current preview use does not start the trial.

When does the 90-day pass start?

Web access lasts 90 days from the server's first verification that payment is complete. Background verification also counts; the period does not wait until you first open the app. Google Play access lasts 90 days from the verified payment time. Check the expiry shown in your account. Signing in again or restoring a purchase does not reset that expiry. This is a one-time purchase with no automatic renewal.

Connection help

Signing in on the website and connecting Self Compass in ChatGPT are separate steps. Check that you used the same Google account and reconnect in ChatGPT if permission expired. The Self Compass plugin has passed review and has not yet been published. Signing up or installing the Android app does not complete that connection.

What to include

Tell us which feature failed, the error message, the approximate time and your device and browser. Hide names, email addresses, answers and payment information in any screenshot.

What to leave out

Do not send passwords, verification codes, identity documents, card numbers, raw purchase tokens, reflection answers or full conversations. If account verification is needed, we will explain a separate verification process.

How to contact us

Sentio operates Self Compass. Contact sentio4545@gmail.com using the email link below. It opens your mail app; your request is received when you send the email. We provide an initial reply to Google Play purchase inquiries within three business days and explain the next steps if further checks are needed.

Seller information

Registered business

센티오(Sentio)

Representative

박성오

Business registration

599-03-03963

E-commerce registration

2026-서울영등포-1128

Registration authority

서울특별시 영등포구

Registered address (Korea)

서울특별시 영등포구 당산로46가길 6-6, 406호(당산동6가, 성원파크빌)

Support phone

+821027114627